Refund Policy

Refund & Return Policy – Herbexus.com

Effective Date: 
At Herbexus, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our policy below to understand your options for returns and refunds.
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1. Eligibility for Returns
•    You may request a return within 30 days of receiving your order.
•    To be eligible, items must be:
o    Unused, unopened, and in their original packaging.
o    Free from damage (unless received damaged/defective).
•    For health and safety reasons, we cannot accept returns of opened or used products.
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2. Non-Returnable Items
•    Gift cards.
•    Discounted or final-sale items.
•    Any product not purchased directly from Herbexus.com.
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3. Damaged, Defective, or Wrong Items
•    If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery at info@herbexus.com.
•    Provide your order number and photos of the product/packaging.
•    We will arrange for a replacement or full refund at no additional cost to you.
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4. Process for Returns
1.    Contact us at info@herbexus.com with your order number and reason for return.
2.    If approved, we will provide return instructions.
3.    Ship the product(s) back using a trackable shipping service.
o    Customers are responsible for return shipping costs unless the item is defective or incorrect.
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5. Refunds
•    Once your return is received and inspected, we will notify you by email.
•    Approved refunds will be issued to your original payment method within 5–10 business days.
•    Shipping costs are non-refundable, except in cases of defective or incorrect items.
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6. Exchanges
•    We only replace items if they are defective or damaged.
•    If you need an exchange, email us at info@herbexus.com.
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7. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
•    Check your bank account again.
•    Contact your credit card company or bank (processing may take time).
•    If you still have not received your refund, please contact us at info@herbexus.com.
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8. Contact Us
For questions regarding returns or refunds, reach us at:
Email: info@herbexus.com